Find answers to your questions, learn about our services, and get the support you need.
New to APEX FITNESS? Learn how to set up your membership, download the app, and book your first class.
Questions about your subscription, payment methods, invoices, or refund policies? Find answers here.
Learn how to browse, book, and cancel group classes. Understand waitlists and class policies.
Information about gym access, key fobs, 24/7 entry procedures, and facility security protocols.
Troubleshooting the mobile app, syncing wearable devices, tracking workouts, and app features.
Upgrade, downgrade, freeze, or cancel your membership. Transfer locations and manage guest passes.
Quick answers to the most frequently asked questions from our members.
Open the APEX App, tap "Sign In," then select "Forgot Password." Enter the email associated with your account and follow the instructions in the reset email. If you don't receive it within 5 minutes, check your spam folder or contact support.
Yes! Pro and Elite members can freeze their membership for up to 3 months per year at no additional cost. Basic members can freeze for up to 1 month. Visit your nearest location's front desk or call (800) 555-APEX to process a freeze.
Bring a valid photo ID, comfortable workout attire, athletic shoes (clean indoor shoes recommended), a water bottle, and a towel. Locks are available for purchase at the front desk, or bring your own padlock for the day-use lockers.
Classes can be booked up to 7 days in advance through the APEX App or website. Elite members get 48-hour early access to booking. Classes fill up fast, so we recommend booking as early as possible, especially for peak-hour sessions.
All memberships are month-to-month with no long-term contracts. To cancel, provide 30 days written notice via email at [email protected] or visit your home location's front desk. Your membership will remain active through the end of your current billing cycle.
Yes! We offer a 15% discount on all membership tiers for active military, veterans, first responders, and full-time students with valid ID. Contact your local APEX location or call (800) 555-APEX to apply the discount to your account.
If you notice equipment that needs maintenance or a facility concern, please notify a staff member immediately or report it through the APEX App under "Report an Issue." Our maintenance team aims to address all reports within 24 hours.
Can't find what you're looking for? Our support team is available 7 days a week to assist you.